RETURNS OR EXCHANGES

Welcome to danielsport.shop, we are committed to providing you with high-quality sportswear and a satisfying shopping experience. In order to ensure your rights, we have formulated the following return and exchange terms. Please read and understand the following terms carefully before purchasing the goods.

1. Return and Exchange Policy
   Return and Exchange Period:
   Within 7 days from the date you receive the goods (based on the logistics receipt time), if the goods have quality problems or do not match the description, you have the right to apply for a return or exchange without reason.
   Except for customized goods, special goods or goods clearly marked as “no return or exchange”.
   Return and Exchange Conditions:
   The goods and accessories must be kept in the original packaging, unused, undamaged, and accompanied by all original labels and instructions.
   If you apply for a return or exchange for personal reasons (such as the size is not suitable, the color is not liked, etc.), you must bear the round-trip shipping costs.
2. Return and Exchange Process
   Submit an application:
   Log in to your account, enter the “My Order” page, find the order that needs to be returned or exchanged, and click “Apply for Return and Exchange”.
   Follow the prompts to fill in the reason for return or exchange, return address, contact information and other information, and upload product photos (if applicable).
   Review and processing:
   We will review your application as soon as possible after receiving it, and generally give processing opinions within 1-2 working days.
   If the review is passed, we will provide the return address and return logistics requirements.
   Return logistics:
   You need to return the goods to the designated location according to the return address and logistics requirements we provide.
   Please ensure that the return logistics information is accurate and keep the return logistics order number for easy inquiry.
   Refund or exchange:
   We will handle the refund or exchange procedures for you as soon as possible after receiving the returned goods and confirming that they are correct.
   The refund will be returned to your payment account by the original route, and the exchange will be shipped according to the goods and address you specified.
3. Special instructions
   Quality issues:
   If there are quality problems with the goods, we will bear the round-trip shipping costs and provide you with free exchange or refund services.
   The judgment criteria for quality issues shall be based on relevant national laws, regulations and industry standards.
   Customized products:
   Customized products (such as clothing with specific patterns or text) are special in nature and will not be accepted for return or exchange once they are made.
   Specialized products:
   Specialized products (such as promotional and discounted products) may come with restrictions of no return or exchange while enjoying preferential prices. Please read the product details and return and exchange policy carefully before purchasing.
4. Contact us
   If you have any questions about the return and exchange policy or need further help, please contact us through our customer service channels. We will be happy to answer your questions and provide support.