QUESTIONS

Welcome to the FAQ center of danielsport.shop! We understand that you may encounter some problems or questions during the shopping process. In order to help you enjoy our services more smoothly, we have compiled answers to some frequently asked questions. If you can’t find the answer in the following list, please feel free to contact us through our contact information (see the “Contact Us” page).

1. Account and Registration
   How to register an account?
   Visit the homepage, click the “Register” button, fill in your personal information according to the prompts, and you will be successfully registered after completing the verification.
   What should I do if I forgot my account password?
   On the login page, click the “Forgot Password” link, enter your registered email address, and we will send a link to reset your password to your email.
   Can I modify my account information?
   After logging in, go to the “My Account” page, where you can modify your personal information, delivery address, etc.
2. Products and Shopping
   How to find products?
   Use the search box at the top of the website to enter the product name or keyword to search; or browse the website categories to find products by category.
   How to check the inventory status of products?
   The product page will display the inventory status, such as “in stock”. The inventory information is updated in real time. If there is any change, the page display shall prevail.
   How to place an order?
   After selecting the product, click “Add to Cart” or “Buy Now”, fill in the delivery address and payment method according to the prompts, and complete the payment to place the order.
3. Payment and Delivery
   What payment methods are supported?
   We support multiple payment methods such as credit cards, debit cards, PayPal, etc. Please refer to the payment page for specific payment methods.
   What is the delivery fee?
   The delivery fee depends on the order amount and delivery address. Please check the specific fee on the checkout page.
   How long does it take to deliver?
   The delivery time varies depending on the product inventory, delivery address and logistics method. Generally, we will ship within 3-7 working days after the order is confirmed.
4. Returns and After-sales
   How to apply for returns and exchanges?
   After logging in, go to the “My Orders” page, find the order that needs to be returned or exchanged, click “Apply for Returns and Exchanges”, fill in the reason for return and exchange and contact information according to the prompts, and submit the application.
   What is the return and exchange policy?
   We provide 7 days of unconditional return and exchange service (except for some products, such as customized products, special products, etc.). Please ensure that the products and accessories are intact and do not affect the secondary sale.
   After-sales service contact information?
   If you encounter after-sales problems, please contact us through our customer service channels and we will help you as soon as possible.